Help and frequently asked questions

Join the Wi-Fi network on your phone. The welcome page opens automatically (if not, open any website such as http://neverssl.com). Choose a pass, pay, then tap Connect.

MTN Mobile Money (MoMo). You approve the payment on your own phone with your PIN. We never ask for your PIN. You can also buy a voucher card for cash at the counter.

Open My Wi-Fi. If the payment is still being confirmed, wait one minute; we re-check automatically. You are never charged twice for the same purchase. If money left your account but no pass appears after 10 minutes, contact support with the reference shown on the payment screen.

As soon as the payment is confirmed. The countdown runs in real time, whether or not you are browsing.

The new time is added after your current pass, on the same code, so you are not disconnected.

Each pass allows a set number of devices at the same time (shown on the plan). Log out one device to use another.

Check My Wi-Fi. If your time has ended, buy a new pass. If time remains, tap Connect again from the same phone, or contact support.

Yes. My Wi-Fi shows a warning 15, 5 and 1 minutes before the end. Tap "Remind me before it ends" to get phone notifications. Reminders while the app is closed depend on your phone allowing notifications.

Your phone is probably using a private (random) Wi-Fi address. Android: Settings → Wi-Fi → gear next to the network → Privacy → Use device MAC. iPhone: Settings → Wi-Fi → ⓘ → turn off Private Wi-Fi Address. Then rejoin the network. Also check there is no extra space before or after your username or password.

No. A login stays on the device that first used it until its time ends, so passes cannot be shared. If your phone is lost or broken, contact us and we will move it for you.

When you first log in with it, not when you bought it. Unused tickets stop working after the date printed on them.

Yes. Create a free account with your name, phone number and a password. It keeps your access codes and remaining time safe, and lets you check them from any device.

On your phone, tap "Connect this device" on the My Wi-Fi page. On another device, join the Wi-Fi, open any website (for example neverssl.com), type the code on the login page and tap Connect.

Yes. Every code is randomly generated, never reused, and belongs only to your account. Keep it private: anyone with it can use your time.

Tap "Forgot password" on the sign-in page. Enter your phone number and any access code you received, or a 6-digit code from our support team, then choose a new password.